ios 10 connection to Mac broken

Question

Level 1

6 points

ios 10 connection to Mac broken

With iOS 9, I used to process the pictures on my iPhone by Image Capture running on Mac OSX 10.6. Since I upgraded to iOS 10, this doesn't work anymore: When I connect my iPhone to the Mac via USB cable, the iPhone asks me whether I should trust the computer (which I confirm), but then, Image Capture tells me that I need to enter the password on the iPhone, because it is locked. However, there is no password dialogue on the iPhone, and I'm not in the lock screen either. In fact, I can't access (and transfer) the pictures from the iPhone to the Mac anymore.

I also had problems Windows. Back then when I had iOS 9 and wanted to copy the pictures from the iPhone to a Windows 7 PC, I connected them via USB cable and could then see the iPhone as an external drive. When I tried this with iOS 10 installed, the iPhone was not recognized anymore. However, after several attempts to disconnect and reconnect, and connecting a DIFFERENT iPhone to the PC and disconnecting it, the PC finally showed the iPhone in the Explorer Window.

So, in both cases, it seems that something has changed in the way the iPhone authorizes an external computer to access its data. Note that in every attempt, I *did* tell the iPhone to trust the computer. The iPhone obviously noticed that there was a connection being established, but it didn't give the permission.

How can I, with iOS 10, access (download) the pictures from my iPhone reliably, without backing them up to iCloud?

Mac Pro, Mac OS X (10.6)

Posted on Sep 18, 2016 10:09 AM

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Answer 1

KiltedTim

Level 10

227,268 points

Sep 18, 2016 8:33 PM in response to rovf

Short of upgrading OS X to at least 10.9.5, (or installing Windows 7 using BootCamp or in a Virtual Machine and using Windows to extract the photos) you don't.

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Answer 2

rovf Author

Level 1

6 points

Sep 18, 2016 8:33 PM in response to KiltedTim

This means, the upgrade from iOS9 to iOS10 forces me to buy a new Mac. Thank you Apple for this wonderful improvement!

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Answer 3

LACAllen

Level 8

43,590 points

Sep 18, 2016 9:20 PM in response to rovf

The truth is, you are days away from being 6 major versions behind on your OS.

In technology today, that is a huge gap to be expecting full compatibly for.

When OSX 10.6 was released, iPhone was at iOS 3. So that's 6 versions of OSX and 7 versions of iOS.

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Answer 4

Oct 15, 2016 8:05 PM in response to rovf

Apple did this on purpose. I am a software designer by profession. There was nothing to prevent Apple from maintaining the support for Image Capture in iOS 10 but Apple knows many people do not upgrade from 10.6.8 to later versions because Apple no longer supports Eudora and also forces Mac users to open their systems to iCloud and loss of privacy when people upgrade past 10.6.8

Apple, when I finish my work I will stop using your products.

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Answer 5

LACAllen

Level 8

43,590 points

Oct 15, 2016 8:09 PM in response to j. michael

Apple, when I finish my work I will stop using your products.

Apple is not here.

You should direct your threat to Product Feedback - Apple

And nobody supports Eudora any more.

Development of the open-source version stopped in 2010 and was officially deprecated in 2013

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Answer 6

DuskLite

Level 1

29 points

Oct 15, 2016 8:18 PM in response to rovf

I'm not sure why you're having an issue. I did this yesterday with my phone onto a windows 8 computer. No issues Like that happened to me. Are you completely opposed to cloud services? besides iCloud I mean. Because Google Photos is a much better option to icloud. But if you don't want to use a cloud service at all, then there's nothing you can do if you don't update your OS.

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Answer 7

Nov 6, 2016 5:43 AM in response to DuskLite

I don't use any cloud services for reasons

obvious to anyone who knows anything about

computer services. Google is even worse than

Apple when it comes to protecting your privacy.

At any rate, I just got around the problem Apple created with iOS 10.

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Answer 8

Dec 27, 2016 7:45 PM in response to j. michael

j.michael, how did you get around the problem?

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